• ZANUSSI ELECTROLUX AEG ONLY Recommend Service Force

Washing machine faults

As your washing machine is an appliance that you use regularly, it is bound to generate faults over time. You may find that the wash cycle isn’t performing up to its best or your appliance could be leaking. Before you seek professional help you should try to work out what the problem is as you may be able to resolve it yourself.

Common Faults:

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Leaky washing machine

  • If the water is clear, the leak will occur before the water reaches the detergent tray.
  • If the water is dirty you may have a defective drain hose.
  • If the water is soapy you may have a fault with your door seal or pump.

Clothes are damaged or still dirty

  • Water may be overheating due to a faulty programmer or thermostat. Contact an engineer to replace either of these parts.
  • Detergent dispenser may be clogged, remove from appliance and clean thoroughly.
  • The belt may be loose or broken. Seek professional help to replace it.

Noisy washing machine

  • Something may be stuck in the drum, such as a coin. Your washing machine may have a removable drum paddle. 
  • Bearings may be loose within your washing machine, manually turn the drum to test for a “rumbling noise.” If so you will need to call an engineer to check what has come loose within your machine.
  • Something may have become stuck in the drain pipe, check your filter to determine the fault.

Washing machine moving

  • Check if you have removed the transit bolts from the back of your washing machine. They can be easily removed manually.
  • If your machine is fairly old, check the weights installed to make sure they are in working order.

Washing machine door not opening

  • Your door seal may be worn, try replacing the seal to determine whether this is the fault.
  • If water is still in the machine the door will not open. Check the outlet hose for blockages.
  • The door interlock may be faulty, order a replacement lock and install to resolve the problem.

Washing machine won’t drain

  • Pull the washing machine out of position and as near to your sink as you can. Put the drain hose into the sink which will allow the water to drain. 

Washing machine not filling with water

  • Your hose may not be correctly connected. Check that your water supply is correctly connected to the machine.
  • Make sure there are no kinks or faults to your hose.

If you are still in doubt about what is causing the fault to your washing machine seek professional help. It is useful to know how your washing machine works in order to identify the fault.

 

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