Washing machine problems

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When your washing machine starts to make loud noises and vibrations it is obvious that there is a fault with your appliance. We have listed the most common faults and reasons why they may be happening.


Washing machine is moving and shaking whilst spinning:
– Your machine may be overloaded
– The machine may be on an uneven surface

Washing machine is making a noise and vibrating whilst spinning:
– Make sure transit bolts have been removed from the rear of your appliance
– Make sure all hoses are securely fitted as they could cause a “knocking noise”
– Check that no fabrics are caught between the door and drum
– Loose coins, buttons or lighters may have got caught in the drain filter
– Normal noises which tend to occur on a cycle are zips and buckles hitting the glass on the washing machine door, the pumps and motors operating water and all other elements which happen within a wash cycle.

Humming sound during wash cycle:
– This noise is completely normal when a wash cycle is operating. Some model appliances are quieter than others, it is advised to check for special features before you purchase a new appliance.

Other common washing machine problems:

• Washing machine cycle completes too quickly:
– This may be due to an unbalanced wash load which has caused the machine to skip the spinning phase of the cycle to avoid damage to the appliance. Try a balanced load cycle before seeking professional help.

After a wash cycle clothes appear to have marks on:
– This could be due to a constant low wash temperature leading to dirt and mould build up
– A chemical reaction may have occurred with substances on the fabric such as shampoo, perfume and gels
– To try and solve this problem yourself it is advised to run a couple of empty wash cycles at 90°C with a cup of sodium carbonate within the drum to clean the machine internally. Make sure that you clean your washing machine on a regular basis to avoid this happening in the future.

If you are unsure of what your washing machine problem may be please contact an engineer to help with repair.

Read our washing machine symbols page to understand what different display symbols mean.